Privacy Policy

For the purposes of POPIA, the "Responsible Party" is:

• Company Name: Aqua Aero Vitae (Pty) Ltd (A2V)
• Physical Address: 6 Carlisle Street, Paarden Eiland, Cape Town, 7405, South Africa
• Telephone Number: +27 21 447 3954
• Email Address: info@a2v.co.za

A2V has appointed an Information Officer to oversee compliance with POPIA. You can reach our Information Officer directly with any data protection concerns:

• Information Officer: Steven Killick (Director)
• Email Address: info@a2v.co.za

To run our water and air treatment business and process your orders, we collect and process different categories of personal information. This information may be provided by you voluntarily or collected automatically by our systems.

A. Information You Provide Directly to Us:

• Identity Data: First name, last name, and company/organisation affiliation.
• Contact Data: Delivery address, billing address, email address, phone number, and physical coordinates.
• Transaction Data: Details about products or services you have purchased from our shop, payments made, and delivery tracking information.
• Technical Assessments (Water Analysis Reports): We generally require water analysis reports before offering custom technical recommendations. If you send us your water test reports with your enquiry, we process the test results and laboratory details to assist you.
• Enquiry Data: Information you provide when contacting us via our website forms, email (sales@a2v.co.za), phone, or WhatsApp, including details of your residential, commercial, industrial, or municipal projects.

B. Information Collected Automatically:

When you navigate our website or shop, we automatically collect technical details using cookies and server logs:

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system and platform, and device parameters.
• Usage Data: Details of how you interact with our website, including the pages you view, products searched, add-to-cart events, and checkout funnels.

We will use your personal information only for the specific, defined purposes for which it was collected and agreed with you. These purposes include:

1. Order Fulfilment: Processing and delivering orders placed in our online store, managing invoices, and collecting payments.
2. Customer Support & Technical Advice: Providing sound technical advice on air treatment, effluent treatment, sustainable living, and water treatment systems.
3. Water Testing Services: Analysing your provided laboratory test reports to design custom systems or arranging sample testing with accredited laboratories on your behalf.
4. Communication: Responding to your enquiries via email, phone, or WhatsApp, and keeping you informed about order statuses or service updates.
5. Payment Processing: Facilitating secure transactions via our payment gateways (direct bank transfer/EFT and PayJustNow installment services).
6. Security & Fraud Prevention: Detecting, preventing, and investigating fraudulent activity, unauthorized transactions, or cyber threats.
7. Compliance: Meeting statutory record-keeping and audit obligations required under South African corporate and tax laws.

Where possible, we will inform you whether the provision of specific personal information is mandatory or optional:

• Mandatory Information: When purchasing products, certain information (such as delivery address, billing details, and contact number) is mandatory to conclude a commercial sales contract. Without this information, we cannot fulfill your order or deliver your equipment.
• Voluntary Information: Information provided in general enquiries or newsletter sign-ups is voluntary. You may choose not to provide this, though it may limit our ability to provide quick or tailored assistance.

We do not sell or trade your personal information. We may disclose your information to trusted third-party service providers involved in delivering our products and services to you. All such transfers are governed by strict data processing agreements to ensure security and POPIA compliance:

• Payment Gateways: We share transaction amounts and reference IDs with our payment processors, including PayJustNow (for installment-based purchases) and commercial banking networks for EFT processing.
• Logistics & Couriers: We share your name, delivery address, and contact number with nationwide courier services to deliver physical equipment and consumables.
• Accredited Laboratories: If we arrange professional water testing on your behalf, we share necessary sample identification details with accredited testing laboratories.
• IT & Platform Providers: Our systems are hosted on secure servers and managed by professional digital support agencies (such as Pinsoft Studios) who maintain our technical infrastructure under confidentiality.
• Security & Spam Prevention (Cloudflare Turnstile): We use Cloudflare Turnstile to secure our website, contact forms, and shopping checkouts against automated bot submissions and spam networks. Turnstile analyses certain device and browser telemetry data (such as IP addresses, screen parameters, and canvas rendering fingerprints) to differentiate human visitors from automated scraping engines without setting cookies or tracking users. For further details on how your security verification data is processed, please refer directly to the Cloudflare Turnstile Privacy Policy.

Under POPIA, the personal information of children (individuals under the age of 18) is subject to strict safeguards. A2V does not knowingly target, market to, or collect personal information from children under 18 years of age. Our website, services, and online shop are intended strictly for adults and corporate entities. If we discover that we have inadvertently collected data from a minor without parental consent, we will delete it immediately.

We implement appropriate technical and organisational security measures to protect your personal information against loss, damage, unauthorised access, or destruction:

• Security Measures: We use secure network protocols (HTTPS), server-side firewalls, and strict user access controls on our WooCommerce database.
• Retention Period: We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy, comply with our legal obligations (such as South African tax law requiring the retention of financial records for 5 years), or resolve commercial disputes.

As a data subject in South South Africa, you have the following legal rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we update or correct inaccurate, incomplete, or out-of-date information.
• Right to Deletion: You can request that we delete or destroy your personal information, subject to statutory retention obligations (e.g., historical financial transactions).
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact our Information Officer at info@a2v.co.za. We will verify your identity before processing any data access or correction requests.

If you believe that A2V has processed your personal information unlawfully or in violation of POPIA, you have the right to lodge a formal complaint with the South African Information Regulator: