Shipping
Delivery Policy
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order or; place you on a waiting list for when stock arrives. We often have alternative products that could be used as a substitute and you will be contacted by a consultant if this is an option.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in South Africa. We do NOT accept orders from international customers unless by special arrangement.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the courier companies effecting the delivery that are out of our direct control.
Unless there are exceptional circumstances, we make every effort to fulfil your order within 5 business days of the date of your order. Business day means Monday to Friday.
Please note that we do NOT ship over the weekend.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Shipping Costs
Shipping costs are based on the weight and dimensions of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed for the Shipping methods. For the “Choose For Me” Shipping method, we will choose the best option for you and we will email you the updated invoice. Please don’t pay for the order until you have received the updated invoice.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges if it is an unusually complicated situation.
5. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately. We will then take it up with the courier company.
6. Export restrictions
Aqua Aero Vitae does not currently export outside of South Africa, if you are located outside of South Africa please try to arrange with a third party to collect whatever product you may need on your behalf.
Contact Us
If you have any questions on how to return your item to us, please contact us for assistance.